Shipping & Delivery

-Where can I track my item(s)?

Most items are sent tracked. You should receive your tracking information once your order has been dispatched. Please contact us if you have not received it.

-Why have I not received my item(s)?

Shipping may take anywhere between 1-3 working days or even longer, depending on your location and the opening hours of your local post office.

-Who delivers my item(s)?

Your items are delivered by our couriers or Australia Post.

-What time are deliveries usually made?

Items are delivered depending on the local postal and courier system and are usually during business hours/weekday. (Monday to Friday, 9am-5pm)

-Where do you ship from?

We currently ship from our warehouse in NSW.

-I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

-What about my billing address?

Billing addresses are currently non editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.

-Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

Country Comfort Water Heater